What you tell us is private. 
You will know this because:

• if we need to keep records we keep them in
  a safe place
• we believe information about you belongs to
  you
• we do not tell anyone what you say to us,
  unless you want us to

but if you tell us someone might be hurt, we
may not be able to keep that private

We work in ways that keep you safe. 
You will know this because:

• we choose our advocates carefully
• we check that all our advocates are safe to
  work with you
• advocates receive full training and support
• advocates follow policies to protect people
  from abuse
• the advocacy scheme is fully insured

You decide if you want an advocate and what
you want them to do.
You will know this because:

• we support you to speak up
• we speak for you if that is what you want
• we work with you as long as you want us to
• we spend time finding out what you want
• you can change your advocate

We protect your rights.  We make sure that
you are involved in the decisions that affect
your life. 
You will know this because:

• we tell you about your rights
• we help you to get your rights
• we support you to make your choices known
• we help you make links into your local
  community if you want to

We explain what we do and how we work. 
You will know this because:

• we have policies that explain how we work
• all advocates agree to work to these
  standards and rules
• you can complain if you are not happy about
  our work
• if we do something wrong we say we are
  sorry

We only work for you.  We are independent of
others in your life.
You will know this because:

• we are on your side
  ......regardless of what others say and do

We value and respect you without judging
you. 
You will know this because:

• we listen to you
• we work at your pace
• we agree to meet with you where you feel comfortable
• we make sure you know what is happening
• we communicate with you in ways you
  prefer

We report on our work and how we spend
the money we get for advocacy. 
You will know this because:

• every year we write a report which talks about
  our work and explains how we have spent the money